1. Overview
R Digital Media provides services that are delivered digitally and/or remotely, including
Funnel & User Behavior Analysis, website development, PWA development, and HTML5 interactive game development.
There is no physical shipping of goods.
2. What’s Included
- Analysis services: audits, insights, recommendations, and reports (scope-based).
- Development services: websites, PWAs, web applications, and HTML5 browser games (project-based).
- Communication: updates via email/WhatsApp/calls as required for the project.
- Handover: final deliverables shared as agreed (deployment, files, access, or handoff documentation).
3. How We Deliver Services
- Email/WhatsApp: proposals, confirmations, requirements, and updates.
- Online meetings: calls may be used for requirement discussion, review, and handover where needed.
- Reports: delivered via PDF, shared links, dashboards, or documented summaries depending on scope.
- Development delivery: via deployment to your hosting/server or via file/code handoff (as agreed).
4. Timelines & Milestones
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Delivery timelines vary based on scope, complexity, and availability of inputs.
Estimated timelines are shared before starting.
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For development projects, work may be delivered in milestones (e.g., UI draft, first build, revisions, final deployment).
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Any delay due to missing assets/approvals from the client side may extend timelines.
5. Client Responsibilities
- Provide accurate requirements, content, brand assets (logo/images), and approvals on time.
- Provide necessary access for work (viewer access for analytics; hosting/domain access for deployments).
- Ensure you have rights to use any content you provide (images, text, videos, brand assets).
6. Access & Account Handling
For analysis work, we typically request viewer-level access to analytics tools (where applicable) or ask for read-only exports.
For development work, we may require access to hosting/domain/accounts for deployment.
- We do not require passwords if access can be granted via roles/permissions.
- If credentials are shared, you are responsible for sharing them securely and changing them when work is complete.
7. Revisions & Change Requests
Revisions are handled as per the agreed scope. Requests outside the agreed scope may require additional time and cost,
which will be communicated before proceeding.
8. Third-Party Tools & Dependencies
Some deliverables depend on third-party providers (hosting, domains, plugins, APIs, analytics platforms).
Their uptime, policies, and pricing are outside our control. Any third-party charges are typically billed by those providers directly to you,
unless included explicitly in our proposal.
9. Post-Delivery Support
Post-delivery support (bug fixes, minor adjustments, maintenance, reporting updates) depends on the package or agreement.
If ongoing support is required, it can be handled as a separate retainer or add-on scope.
11. Policy Updates
We may update this policy as our delivery methods evolve. Updates take effect once posted on this page.